![]() ![]() If that's the case, you should reset the path so that it is blank and the default location is used. Note that the path should not include “Zotero” in any way, and if it does you previously configured it incorrectly. If another location is listed (e.g., /Applications/Microsoft Office 2011/Office/Startup/Word, from an earlier version of Word), clearing the setting and letting Word use the default location may fix installation problems and allow Zotero to install the plugin automatically going forward. Generally, no location should be listed, causing Word to use the default location. Click on “File Locations” under “Personal Settings” and click on “Startup” at the bottom of the list. In Word, open the “Word” menu in the top-left of the screen and select “Preferences”. If changes you make to the Startup folder aren't taking effect, you can confirm that Word isn't set to a different location. ![]() Alternatively, to navigate to it in Finder, hold down Option, click the Go menu, and select Library (which is hidden by default), and then follow the rest of the path. (~/Library refers to the Library folder within your home directory.) You can open it from the Finder by pressing Cmd-Shift-G and copying in the path. The default location of the Startup folder is ~/Library/Group Containers/UBF8T346G9.Office/User Content/Startup/Word. If that's the case, you should reset the path to the default location. You can then open a new File Explorer dialog and paste the path into the address bar to open the Startup folder. Click Cancel to close the dialog without making changes. In the window that opens, click the whitespace to the right of the path in the location bar at the top and copy the complete path to the clipboard by pressing Ctrl-C. The Startup folder should be listed there. In the Word ribbon, click the File tab, click Options, and click Advanced. From there you can navigate to Microsoft\Word\Startup. If you have Catalina, you will need Office 2019 via an Office 365 subscription to get the latest features. Office 2011 is 32-bit and will not run in Catalina at all. The AppData folder may be hidden on your system, but you can get there by opening the Windows File Explorer, typing %AppData% in the address bar, and pressing Enter, which will take you into the Roaming directory. However, if you have a brand new Mac and it is really new, then you might have Mac OS X 10.15 Catalina operating system, which does not run 32-bit applications. If you see inaccuracies in our content, please report the mistake via this form.The default location of the Startup folder is C:\Users\::username::\AppData\Roaming\Microsoft\Word\Startup, where ::username:: is your computer username. If we have made an error or published misleading information, we will correct or clarify the article. Our editors thoroughly review and fact-check every article to ensure that our content meets the highest standards. Our goal is to deliver the most accurate information and the most knowledgeable advice possible in order to help you make smarter buying decisions on tech gear and a wide array of products and services. ZDNET's editorial team writes on behalf of you, our reader. Indeed, we follow strict guidelines that ensure our editorial content is never influenced by advertisers. Neither ZDNET nor the author are compensated for these independent reviews. This helps support our work, but does not affect what we cover or how, and it does not affect the price you pay. ![]() When you click through from our site to a retailer and buy a product or service, we may earn affiliate commissions. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. ZDNET's recommendations are based on many hours of testing, research, and comparison shopping. ![]()
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